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#Good listening relay back full

This is often referred to as creating personal filters.Īs an active listener, your main role is to comprehend and understand what is being said, reflect the message, probe and ask more relevant questions.

This tends to distort what we hear and can lead to a change of understanding. While listening, avoid assumptions, judgments and creating your own beliefs.

#Good listening relay back full

§ Avoid excusing from the conversation to do other tasks or take a call, give full attention. § Don’t interrupt with counter-arguments. § Allow the speaker to finish the whole message. Interruption one of the worst blockers of active listening, it can frustrate the speaker and limits the full understanding of the message. § Encourage the speaker to continue the conversation using short comments like “yes”, “and” and “uh”.

§ Make sure your posture and body language is open and inviting. § Use appropriate facial expressions as needed. § Nod occasionally, this indicates to the speaker that you are giving them your undivided attention. § “Listen” and observe the speaker’s body language as that shows a lot about their status. § Focusing on the individual speaking and refrain from carrying out other activities. § Avoiding getting distracted by the surrounding environment, try to always move to a quiet location. § Avoiding interruptions – put aside distracting thoughts, avoid mentally preparing to respond or thinking of a solution. § Maintaining eye contact with the speaker. recognise the non-verbal communication, this can be achieved by: You need to provide the speaker with your undivided attention and acknowledge the message.

Actively listen (show that you are listening).

There are five key elements for active listening: This doesn’t mean you agree with, but rather understand what is said. As an active listener, you should then be able to repeat back in your own words the whole message. This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent. The way to become a better listener is to practice "active listening". It reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message, you hope the important parts are captured in your 25-50%, but what if they're not? That means that when you are listening to your seniors, colleagues, customers or spouse for 10 minutes, you pay attention to less than half of the conversation. Depending on the study being quoted, we remember between 25% and 50% of what we hear. Given all this listening we do, you would think we'd be good at it by default! The fact is most of us are not. What's more, it can help you avoid conflict and misunderstandings. By becoming a better listener, you will improve your productivity, your ability to influence, persuade and negotiate. Listening is one of the skills that worth improving. To keep it short and simple, we listen for variant reasons obtain information, understand and learn.

Most of the learning and development that we went through in our life wouldn’t have happened if it was not for listening skill. How well you listen has a major impact on your capability of acquiring knowledge, job effectiveness, in addition to the quality of your relationships with others. Listening is considered one of the most important skills a human being poses. This involves responding to the speaker by relaying their thoughts without agreeing or disagreeing and without adding your thoughts, interpretations, feelings, experiences or ideas. According to the definition of the business dictionary, “Active listening is the act of mindfully hearing and attempting to comprehend the meaning of words spoken by the other party in the conversation or speech”.